HSMAI Hospitality Hero: Brian Stiglets

As part of the 2020 Adrian Awards, HSMAI Hospitality Heroes is honoring hospitality professionals for their efforts to take a leadership position, champion a cause, or create a program that has directly benefited industry workers, medical personnel, first responders, or communities impacted by the coronavirus pandemic. Nominations are open.

HOSPITALITY HERO: Brian Stiglets, general manager of The Inn at Longwood Medical in Boston, Massachusetts

CONTRIBUTION: Given The Inn at Longwood Medical’s location within Boston’s Longwood Medical and Academic Area (LMA) — a globally renowned medical campus that includes medical schools, hospitals, and research institutions — Stiglets knew that his independent property couldn’t simply close its doors. From the first days of the pandemic, Stiglets kept The Inn open, including its restaurant, to continue serving LMA’s first responders as well as the patients coming to Boston from everywhere to receive critical care; he also arranged to serve more than 200 lunches to local hospitals, delivering the meals himself. And he’s prioritized the health of staff and guests, visiting pharmaceutical suppliers to procure sanitizer, gloves, masks, and other personal protective equipment — and he personally checks the temperatures of staff every morning.

RESULTS: Stiglets has kept most of his staff at least partially employed throughout COVID-19 while also providing valuable support to his local community of healthcare workers and patients.

NOMINATED BY: Gayle Sinclair, director of sales and marketing, and HeatherRose Linda, CRME, revenue manager, The Inn at Longwood Medical — “Brian managed to keep both the hotel and the restaurant open and operating, keeping most of the staff fully or at a minimum partially employed. He fairly shared shifts among the staff and was present every day to oversee that all were safe. He personally ensured that staff locker rooms were disinfected, allowed the staff to eat meals in the meeting rooms so they could be properly distanced, and if an employee were to say they were scared, he would calmly say, ‘Don’t be scared, this is what we do!’ Brian has been the perfect role model for his co-workers and for others in the industry.”

The HSMAI Adrian Awards have been honoring excellence in travel marketing for 64 years. Entry information for the 2020 Adrian Awards will be available soon. For more information, visit www.adrianawards.com.